Customer Service Center Manager – Swatch Group Indonesia – DKI Jakarta

SWATCH GROUP is a diversified multinational holding company active in the design, manufacture and sale of finished watches, jewelry, watch movements and components thus make us become a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.

SWATCH GROUP supplies nearly all components required by its 18 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. We are a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. Please be sure to visit our brands’ websites to learn more about the fantastic products.

Currently we employ more than 33. 600 persons in over 50 countries, include in Indonesia (PT. SWATCH GROUP INDONESIA).

As a new set up Company in Indonesia, we are looking for people with personal drive and integrity, professional skills, creativity, enthusiasm, flexibility and practical experience of what can be implemented to fill in below positions in our Company:

CUSTOMER SERVICE CENTER MANAGER

Job Desk:

To manage and develop the activities of the Customer Service Department, which include customer complaints, repairs, spare parts and technical support.
This position is responsible for strategy and planning of the department, people management and analysis.

REQUIREMENTS:

Min. Degree majoring in Public Relations, Management, Marketing Communications
A self-starter person, capable to work independently
Have entrepreneurial skills and strong business acumen
Experiences in Customer Service area min.7 years
Experiences in SCM role will be advantages
Good communication skills and charismatic character
Strong leadership, problem solving and guidance
Able to work with deadlines, under pressure, dedicated and responsible

Interested candidate who fulfill all the requirements are invited to apply and join with our dynamic team.

Please send your application to:  hrd.recruitment@swatchgroup.co.id

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