Manage customer relationship with understanding, defining, and supporting inter-business activities of customer in order to achieve customer satisfaction and Division’s objectives.
Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
Support in monthly report checklist development for each month in order to produce qualified monthly report;
Provide periodic report based on the needs of related organizations requirement;
To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timely manner.
Generate idea and solution that is SMART by identifying customer’s needs based on analyzing the data and trends.
Candidate must possess at least Bachelor’s Degree, Master’s Degree/Post Graduate Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Minimum 7 Year(s) of proven working experience as IT Business Relation/ IT Account Manager/ IT Account Executive in the related field is required for this position.
Strong analytical and planning skills, excellent problem-solving skills.
Accustom to working with data, having service attitude and consulting persona.
Good communication, interpersonal skills and presentation skills.
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