Customer Service Manager (English speaking) – Matchmove Pay Pte Ltd – Jakarta

MatchMove Pay is Singapore’s fastest growing technology company, providing innovative enterprise solutions to help businesses increase revenue, user engagement and loyalty through the strategic use of our customizable cloud-based platforms.

In 2014, MatchMove Pay launched the MatchMove Wallet, Asia’s first mobile payment card, in partnership with American Express. The MatchMove Wallet is a Platform-as-a-Service (PaaS) that enables any major consumer brands, banks, telcos and regional e-commerce sites to easily issue secure mobile payment cards to reach millions of potential shoppers with smartphones in Asia and emerging markets. The wallet also supports other major networks like MasterCard, Visa, Union Pay and JCB.

MatchMove Pay has been consistently recognised internationally for its outstanding innovation. This year, MatchMove Pay defeated a strong line-up of 14 other finalists to emerge as “Top Innovator” in the highly competitive global fintech competition, SWIFT Innotribe Startup Challenge at SIBOS in Boston. The company was also ranked as Singapore’s fastest-growing technology company in Southeast Asia in the Deloitte Technology Fast 500 Asia Pacific in 2013 and also awarded the Red Herring Top 100 Asia and Red Herring 100 Global in 2012.

Customer Service Manager (English speaking)

Are You The One?

We are looking for a responsible Customer Service Manager who are responsible for delivering high standards of service to customers by making the most effective and efficient use of call-center agents and technology resources.

Key Responsibilities:

Manage call center daily departmental operations as well as achievement of quality service level standards to ensure exceptional customer service
Scheduling, supervising and coaching a team of agents in providing quality service for inbound/outbound telephone calls
Identify and recommend areas for development; establish and implement best practices
Serve as the main contact for company products, services and promotions
Serve as highest level escalation point, responsible for solving most complex customer service issues and perform level 1 troubleshooting
Perform periodic performance reviews of teams
Conduct analyses of call quality and call center statistics
Perform other duties as assigned


Minimum of 2 years’ experience in financial services industry or customer service environment. Outbound call center experience preferred
Fluency in English and Bahasa Indonesia to facilitate communication between business and regional teams
Experience in creating training materials and conducting training sessions
IT Savvy
Strong verbal and written communication skills
Strong leadership, organizational and problem-solving skills
Ability to multitask and adapt to change and meet deadlines
Working hours – Mondays to Fridays (office hours) and three Saturdays per month

Culture in MatchMove

To work in a fast-moving startup, fun and yet professional environment that recognizes and rewards individual contributions and also team success.
To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
We strongly encourage Innovation, Collaboration, Creativity, and Initiatives.
Work in a collaborative environment where you can talk to the CEO anytime!

Be A Part of the MatchMove Family!

(Check us out on Facebook page at

Send your resume to
with subject “Customer Service Manager”. Kindly state your availability, current and expected salary.

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