Handles customer contact related to service initiation and termination, order processing, billing, customer account management, and product and service information requests.
Resolves customer service-related issues and complaints.
Interfaces between customers and other functions within the organization to provide service to new and existing customers.
Maintains call tracking and customer account records and supporting documentation.
Prepares and submits work orders to meet customer needs according to applicable policies and procedures.
May schedule and dispatch personnel for installation and service, and follow up to ensure work requests are completed in a timely manner.
Takes responsibility for more than one of the job sub-groups below.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
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